Contact information

Customer Service & Contact Policy – Noe’s Attic

We prioritize operational speed and precise logistics to get your project components onto your hobby desk as fast as possible. To maintain this fulfillment velocity, our customer service protocol is strictly structured.

How to Reach Us

All support inquiries must be submitted via email at noesattic@gmail.com or through the contact form on this page.

  • To protect the efficiency of our packing stations and maintain our fulfillment speed, we do not operate a customer service phone line.

  • Our standard response window is 24 to 48 business hours. Our primary focus during operational hours is clipping, quality control, and shipping inventory.

Order Modifications & Cancellations

Our fulfillment engine is designed for high-speed processing. Once an order is submitted, it is immediately locked and routed to the packing queue.

  • We cannot intercept, modify, cancel, or combine orders once checkout is complete. * Please verify your cart contents, component compatibility, and shipping address carefully before finalizing your transaction.

Reporting an Issue (Incorrect Components)

We utilize a rigorous isolation and sorting process, but if a physical error occurs on our end, we will correct it immediately at our expense. To file a claim for an incorrect component, your email must include:

  1. Your exact Order Number.

  2. A clear photograph of the items you received alongside your packing slip. Claims must be submitted within 3 days of carrier delivery confirmation.

Inventory, Restocks, and Pricing

To keep our catalog accurate and our processing lean, we operate under the following parameters:

  • Restocks: We operate a strict "In-Hand Only" model. If a component is out of stock, it will be restocked only when a new factory kit is physically processed by our team. We do not accept pre-orders, maintain waitlists, or reserve components.

  • Custom Requests: We sell items exactly as they are photographed and listed. We do not take custom clipping requests or break down existing component lots.

  • Pricing & Offers: Our pricing structure is fixed to ensure we can continue subsidizing flat-rate and free shipping thresholds. We do not negotiate prices, accept offers, or respond to haggling inquiries.